Step-by-Step Guide
Step 1: Confirm the Store Ships to Your Country
The first and most critical step is checking the store's shipping policy. Not all countries are included. In my experience, the official Hololive EN merchandise store ships to over 50 countries, but not every region is covered.
Pro tip: Before adding items to your cart, go to the shipping information page. Look for a list of supported countries. If yours isn't listed, consider using a freight forwarding service.
Step 2: Calculate Total Cost with Shipping
Shipping costs vary by weight and destination. For example, a single Hololive T-shirt might cost $8 to ship to Canada, but $15 to Europe. Heavier items like hoodies (think the Gawr Gura Plush) increase costs.
Pro tip: The store often offers flat-rate shipping for certain zones. If you're ordering multiple items, check if the combined shipping price is lower than ordering separately. I've seen fans split orders because they didn't check this first.
Step 3: Understand Duties and Taxes Upfront
Many international orders get hit with import duties. For example, orders to the UK over £135 typically incur VAT plus a handling fee. The store usually does not pre-collect these, so be prepared.
Pro tip: Use the store's shipping calculator to estimate duties. Some countries (like Australia) have a threshold below which no duties apply. Keep orders under $1000 AUD to avoid extra fees.
Step 4: Choose the Right Shipping Method
Options typically include standard (5-10 business days to US, 10-15 internation) and expedited (3-5 business days). Standard is fine if you're patient, but for gifts, go expedited.
Pro tip: Tracked shipping is worth the extra few dollars. I've had packages go missing without tracking - don't skip it.
Step 5: Place Your Order and Save Your Confirmation
Once you've selected items (like the popular Hololive EN Acrylic Stand or the Myth Anniversary Hoodie), review your cart, apply any discount codes, and pay. Save the confirmation email with your order number.
Pro tip: Take a screenshot of the order page. Emails can land in spam, and having proof helps with customer service.
Step 6: Track Your Package
After shipment, you'll receive a tracking number. Use it on the carrier's site (USPS, DHL, etc.).
Pro tip: Sign up for text or email updates. I set up alerts so I know exactly when it passes customs.